Founder, owner, operator, and lead engineer of a nontraditional managed information technology services provider with a strong, principled focus on customer service and partnership.
Performed tasks relating to design, maintenance, troubleshooting, and disaster recovery at the highest level of escalation. Responsible for the technical operational capacity of over 50 small businesses on a daily basis. Planned and implemented purchases with customers to minimize cost-to-benefit concerns while providing the most robust architecture available.
Worked individually with the managers of small businesses and their employees on a contract basis to expand and maintain both their business infrastructure and workstations for individual employees. Clients included a wide range of businesses, from restaurants large and small, to medical offices; as well as individuals, both for family computers and networks, and for home offices.
Responsible for maintenance and ongoing upkeep of all deployed hardware on customer premises. Installed and maintained a software suite designed to ease the workload involved in all elements of emergency response, from dispatch to post-incident information gathering and recording. Directly responsible for all customer support and quality assurance.
Technical lead for a web-based academic coaching startup for students and parents of K-12 students; responsible for architectural design and maintenance of servers, as well as design and implementation of a secure video chat and payment system.
Designed, implemented, and administered a cost-efficient information technology and digital security apparatus at Suneris, a medical device startup company based in Brooklyn, NY. Built a secure communications and information-sharing infrastructure from the ground up. Leveraged the Amazon EC2 platform to develop a cost-effective, remotely-accessible network providing services such as Active Directory and web hosting, in line with the company’s decentralized nature. Personally responsible for the security of the organization’s key asset: its valuable intellectual property.
Participated in a semi-annual workstation upgrade, configuring new machines for newsroom staff, from reporters to executives. Acted as a member of a team that reconfigured and installed machines for other users and purposes on an as-needed basis. Regularly performed additional troubleshooting work for users in other departments as overflow relief for members of support staff.
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